Installation Service Guide
Installation by qualified, cleared and insured agents is available across the UK mainland and on some of the closer islands. Before, during and after the work, we're focused on delivering good service to a happy customer.
Your preparation of the installation area may include things like removing shelves or clearing furniture. It is important that this is discussed and agreed with the surveyor before placing your order. In order to ensure the smooth running of the installation we will need you to provide contact details for the following roles:
Delivery Contact, who will be responsible to receive deliveries prior to the install date and check delivery manifests against the ordered goods.
Oversight Contact, who will be responsible to be available for contact during the work should any unexpected issues arise that need client collaboration.
Site Access Contact, who will be responsible to allow the installing engineers access to the site and to secure the site when the engineers are finished.
Hand-Over Contact, who will be responsible to be on site at the completion of work to inspect and sign-off before the engineers depart.
Work normally begins quite early in the morning. The engineers will need suitable site access and clear working areas from the outset. They will also need to be able to contact you throughout.
At the end of the work you will need to accompany the engineers on an inspection and provide sign-off for each installation.
Installations end with inspection and handover. Your representative will be responsible to formally sign-off each installed system (subject to satisfaction).
Depending on the job a simple inspection checklist may be provided, and the engineers will demonstrate each system & resolve minor issues on the spot.
Your representative will also be responsible for receiving accessory items, such as remote controls and security keys, as part of the hand-over.
You can cancel without charge if you notify us in writing 8 or more working days before work is scheduled to begin.
There will be a cancellation charge of 75% of the installation fee for any installation cancelled within 7 working days of the installation date, and for installations cancelled on the day that work is due to begin the entire amount will be due.
However, your circumstances will be taken into account if you are forced to cancel and re-book at short notice. If the work is re-booked for an alternative date within 60 days of the cancellation then, at our discretion, a cancellation charge may be reduced or waived entirely.
On rare occasions an unforeseen difficulty can arise that prevents the work from being completed as planned. Such difficulties may include anything from structural difficulties at the site to simple transport failure.
If this happens a priority visit will be arranged to remedy the situation as quickly as possible. You can be confident that problems will be handled quickly and efficiently.
A standard 1 year works warranty covers all supplied bracketry and cabling for defects.
However, cable connections, mounting alignment & rigidity are affected by gravity, vibration & general handling. Such issues are therefore only covered under warranty at our discretion.